FREQUENTLY QUESTIONS

THE BASICS

What is your return policy?
All sales are final. Due to the nature of our goods, we do not accept returns or offer refunds on any item unless it is defective or damaged. Please email us immediately if you receive a defective or damaged product.

Do you offer exchanges?
We do not offer direct exchanges. If you need a different size, you must initiate a return for a store credit and place a new order for the desired size. Please be aware that stock is limited and we cannot hold items.

I received a store credit. How do I use it?
You should have received a unique discount code. During checkout on our website, enter this code in the ‘discount code’ field to apply your credit. Please note that credits are for use on salegraphictee.com only and cannot be used for purchases at any other stockists or physical locations.

Do you have a physical store I can visit?
Yes, we operate several brick-and-mortar locations. Please visit the homepage of our website for the most current addresses and operating hours.

THE PRODUCT

How do your jeans fit?
Our jeans are crafted from premium raw and sanforized denim, which may shrink slightly with the first wash. We recommend ordering your usual size. For more detailed information on fit, care, and shrinking, please refer to the product description for each specific style.

How should I care for my jeans?
We recommend washing your denim as infrequently as possible. When necessary, turn them inside out and wash cold on a gentle cycle with like colors. Hang them to dry. Avoid using harsh detergents or bleach.

Will my jeans stretch out?
Yes, our denim will naturally stretch and form to your body over time with wear. This is part of the process of creating a custom fit unique to you.

ORDERS & SHIPPING

How long will it take to receive my order?
Please allow 1-2 business days for order processing. Once your order ships, you will receive a confirmation email with tracking information. Shipping times vary based on your location and the selected shipping method.

Do you ship internationally?
We currently ship to addresses within the United States and its territories. We do not offer international shipping at this time.

I need to cancel or change my order. Can you help?
We process orders very quickly to ensure fast shipment. As a result, we cannot guarantee that changes or cancellations can be made once an order is placed. Please contact us immediately, and we will attempt to accommodate your request if the order has not yet been processed.

I never received a confirmation email for my order.
First, please check your spam or junk mail folder. If you still cannot locate it, please contact us and we can resend the confirmation to you.

The item I want is sold out. Will it be restocked?
Due to the limited nature of many of our products, we cannot guarantee that sold-out items will be restocked. We recommend signing up for our newsletter to receive updates on new product releases and restocks.

MY ACCOUNT

How do I create an account?
You can create an account during the checkout process by selecting the option to save your information. You can also create one through the “Account” link found in the header of our website.

I forgot my password. How can I reset it?
Click the “Account” link on our website. Then, click “Forgot your password?” and enter your email address. You will receive an email with a link to reset your password.

MISCELLANEOUS

Do you offer gift cards?
Yes, we offer digital gift cards that can be purchased on our website. They are delivered via email and can be used for any purchase on salegraphictee.com.

Do you offer repairs?
We do not offer a denim repair service at this time. We recommend seeking a local, reputable tailor or denim specialist for any repair needs.

Can I sell your products in my store?
We are a vertically integrated brand and currently do not wholesale our products.

I have a question that isn’t answered here.
For further assistance, please reach out to us through the contact form on our website. We are happy to help.